Returns & Exchanges

At Glenmorangie, we strive for perfection in every bottle, but if your order arrives damaged or incorrect, we offer a 14-day return window for unopened products. Please note that due to health and safety regulations, we cannot accept returns on items that have been opened or consumed.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue to initiate a return request.

• 2.
  Provide Documentation

  For damaged or faulty goods, please attach clear photographs of the packaging and the product to help us process your claim quickly.

• 3.
  Secure Packaging

  Once approved, carefully repack the unopened item in its original shipping box to ensure it is protected during transit.

• 4.
  Refund Processing

  After we receive and inspect your returned item, a refund will be issued to your original payment method within 5-7 business days.